Job Details

Desktop Technician III

Ref Number:

1


Open Date:

2020-06-09


Close Date:

2020-07-09


Organization:

Cayuse Government Services


Location:

Fort Belknap, MT


Skills And Qualifications:

Technical Skills:  Knowledge, Skills and Abilities (KSA's)

Education: Associates Degree or combination of education and experience, or tradeoff between all of them.

  • Experience Required: A minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.
  • Support would include (but not limited to): installing and troubleshooting both hardware and software.
  • Ability to support Microsoft operating systems.
  • Working knowledge of general office software such Microsoft Office and Google mail.
  • The ability to support specialized software such as GIS and AutoCAD and software unique to Indian Affairs (or similar software or general business application support is acceptable).
  • Ability to work with minimal guidance.

Human Relationship Skills

  • Works well with others

Additional Abilities 

  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Reports to: BIA Field Support Manager and NHV PM

Responsible for: All resources on site.  

 

Works with: BIA personnel on site.

 

Working Conditions

  • Normal physical conditions
  • General office environment
  • Must be able to sit for long periods of time looking at computer screen
  • May be asked to work a flexible schedule which may include holidays
  • May be asked to travel for business or professional development purposes
  • May be asked to work hours outside of normal business hours


Required Education:

Education: Associates Degree or combination of education and experience, or tradeoff between all of them.


Duties And Responsibilities:

We deliver fresh solutions to business challenges in the technology and business services environment. Our proven approach utilizes best practices and an extensive knowledge base of business analyses and processes, application development and business functions. Our clients depend on us to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

Cayuse Technologies was founded in 2006 by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR) as a delivery center for Accenture, LLC, to create sustainable, economic self-sufficiency for members of the tribe and local communities while providing a quality and cost-effective technology services alternative to off-shoring.

Cayuse Technologies provides Application Development, Business Process Outsourcing (BPO), Data Services Professional Services and government services in both office and virtual environments with a highly-skilled U.S. workforce.

We are seeking Desktop Support for our team in Fort Belknap, MT.

Primary Focus

The Desktop Technician will manage and support a wide variety of Operating Systems and support these systems on a shift work basis with occasional on-call support. The Desktop Technician III will perform system administration for specific operating systems within their area of responsibility, to include specialized software such as GIS and AutoCAD and software unique to Indian Affairs.

Duties

  • Perform system administration for specific operating systems within their area of responsibility, to include specialized software such as GIS and AutoCAD and software unique to Indian Affairs.
  • Apply patches, upgrades and enhancements as they are approved by the customer.
  • Perform systems management and systems monitoring.
  • Responsible for security and administrative control for services and systems.
  • Monitor server applications for availability, latency, and gateway queuing.
  • Support customer configuration management procedures.
  • Perform monitoring of all upgrades and enhancements.
  • Provide setup and configuration solutions for Windows Server and domain controllers
  • Monitor server applications, system security logs, and be able to leverage Microsoft Operational Management server.
  • Provide desktop computer support for general office software, specialized software, educational software, and software used by any of the supported bureaus.
  • Mentor and support junior System Administrators.
  • Non-Essential Duties
  • Other duties as assigned
  • Travel may be required

 Problem Solving

Accountability

  • Will be responsible for list of tickets assigned by Field Support Manager

As an equal opportunity employer, Cayuse is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Operations Department at (541) 278-8200 for assistance.


Salary And Benefits:

Medical, dental, vision, 401K, PTO 


Contact Info:

Cherie Adams


Contact Email:

cherie.adams@cayusess.com


Organization Web Site:

http://www.cayuseholdings.com/

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