Customer Service & Administrative Specialist

About the Role
The Customer Service Specialist provides quality customer service and administrative support to the Leadership team at Eighth Generation’s headquarters, interacting at all levels with staff, artists, and customers. At Eighth Generation, we believe business can be a platform for cultural empowerment, ethical collaboration, and authentic Native representation. Our team values accountability, creativity, respect, and community. We’re looking for someone who is excited to contribute to a mission-driven company while helping create an efficient and positive environment.

Applicants of all backgrounds are encouraged to apply.

Qualifications Required (Knowledge, Skills, and Abilities)

High School Diploma Required

Excellent written and verbal communication skills

1+ Administrative or Customer Service or front-facing experience preferred

Computer proficiency, experience working in Word, Excel, and Outlook.

Proficiency in operating standard office technology and equipment, including phones, computers, printers, scanners, and related systems

Strong awareness of the Native experience; personal experience with Indigenous and tribal communities preferred

Ability to communicate effectively about Eighth Generation values, business practices and processes with all levels of internal and external contacts

Extremely detail-oriented and organized, with the ability to bring tasks through to completion

Maintain a positive attitude and willingness to work with all team members, artists,and customers

Ability to exercise discretion concerning confidential or sensitive information

Ability to pass a background check

Responsibilities & Essential Duties

Provides daily administrative support to executive team including data entry, draftingcorrespondence or other communications as directed by leadership, printing, scanning, mailing, maintaining records and filing systems etc.

Provides daily phone coverage at the Headquarters for all staff, inquiries, and customer questions

Assesses priorities and competing demands and adjusts allocation of time and resources to increase efficiency and effectiveness

Manages appointment scheduling, coordinating meeting logistics, and arrangesaccommodations and travel for Staff and Artists as needed, and coordinates food and catering orders for staff, artists, meetings, and other company events

Processes and distributes incoming communications (via mail, email, phone, etc.)

Participates in daily communications with customers via phone and email, and workswith internal team to coordinate appropriate responses to resolve issues or customer questions

Work collaboratively with the Creative Director, Wholesale, Warehouse, Shipping, and Marketing staff as needed to ensure timely and high-quality customer service

Maintain good working order of all office equipment and machines, including ordering supplies for the office or scheduling service visits and/or performing periodic maintenance as needed

Assist leadership in hosting visitors, important guests, and leading tour groups at the Eighth Generation HQ

Exercises discretion and integrity with highly confidential & sensitive information

Assist with organizing and planning for special events, speaking engagements, public appearances, or other internal events as needed

Perform additional duties, projects, and responsibilities as assigned in support of departmental and organizational needs

$23.50 - $24.50 hourly