Patient Care Coordinator-Medical

About the Jamestown Family Health Clinic

The Jamestown Family Health Clinic (JFHC) operates a nationally recognized model of care dedicated to delivering high-quality, patient-centered healthcare. Owned and operated by the Jamestown S’Klallam Tribe, JFHC is a Tribal Federally Qualified Health Center (FQHC) serving both Tribal citizens and non-Tribal community members. We provide care to over 18,000 patients with satisfaction scores that consistently exceed national benchmarks.

Rooted in the belief that community wellness is deeply connected to environmental health, JFHC offers a care experience built on relationships, collaboration, and long-term sustainability. As the largest family practice clinic on the Olympic Peninsula, we provide a team-based environment that supports both patients and providers alike.

Your Role

The Jamestown Family Health Clinic is seeking a professional, empathetic, and detail-oriented full-time Patient Care Coordinator (PCC) to join our team. The standard schedule for this position is Monday through Friday, 8:00 AM – 5:00 PM, with occasional Saturdays from 10:00 AM – 3:00 PM.

What We're Looking For

Education: High School Diploma or equivalent required.

Experience: Two (2) years of customer service experience required.

Skills:

Basic money handling/management and experience with office equipment.

Excellent time management and computer proficiency in Microsoft Suites, 10-Key, and keyboarding at more than 40 wpm.

Exceptional interpersonal skills, including effective verbal and written communication.

Excellent organization skills and the ability to prioritize multiple tasks.

Experience Life in Sequim, WA

Nestled between the Olympic Mountains and the Strait of Juan de Fuca, Sequim, Washington offers an exceptional balance of professional fulfillment and outdoor adventure. Thanks to its unique position in the Olympic Rain Shadow, Sequim enjoys a mild, sunny climate and year-round recreational opportunities from hiking and biking to kayaking and fishing. Join a welcoming, close-knit community that values health, sustainability, and connection.

Qualifications

Washington State Medical Assistant Certification eligibility for level A. C. E. preferred

Knowledge of medical terminology and medical billing processes preferred

Effective time management, decision-making, and problem-solving skills

American Indian/Alaska Native preferences apply.

Your responsibilities will include:

Patient Interaction: Greet and attend to patients in person and over the phone in a professional and courteous manner.

Front Office Management: Check patients in and out of the clinic quickly and accurately.

Scheduling: Scheduling and/or canceling appointments in the correct format for 25+ providers.

Data Management: Collect, verify, and update patient demographic data and insurance information (including adding and terming insurance coverage) and scan insurance cards into the electronic health record.

Financial Duties: Accurately collect and post patient co-payments and outstanding balances.

Communication: Route and manage incoming calls from a multi-line phone system, composing and routing messages efficiently.

Compliance: Perform all duties within HIPAA regulations and adhere to all clinic policies and procedures.

Clerical & Administrative Support: Assist patients with general tasks (paperwork, forms, calling a taxi, etc.) and perform other duties integral to the daily operations of the clinic.

Participate in clinic meetings.

$20.91 – $27.18 Hourly