Receptionist and Office Operations Coordinator

The Indian Gaming Association (IGA) is the leading national organization representing Tribal government gaming enterprises and advocating for Tribal sovereignty, economic development, and self-sufficiency. Through education, legislative advocacy, networking, and leadership development, IGA supports Tribal Nations and the continued success of Indian gaming throughout the United States.

IGA is seeking an experienced, highly organized, and technology-savvy Receptionist & Office Operations Coordinator to serve as the first point of contact for Tribal leaders, members, government officials, industry partners, and visitors in our Capitol Hill headquarters in Washington, D.C. This role is ideal for a professional who enjoys creating exceptional guest experiences, supporting executive leadership, and leveraging technology to keep an organization running efficiently. The successful candidate will play a vital role in supporting IGA’s mission while gaining exposure to national Tribal leadership, policy initiatives, conferences, and industry events.

Qualifications
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Associate degree preferred; an equivalent combination of education, training, certifications, and relevant experience will be considered.
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Minimum of three (3) years of experience in office administration, reception, executive support, customer service, member services, nonprofit, association, Tribal government, or a related professional environment.
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Experience supporting conferences, events, membership organizations, or executive leadership preferred; experience with Tribal governments or Native organizations is a plus.
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Proficiency with Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, OneDrive, SharePoint), CRM and membership databases, virtual meeting platforms (Zoom, Microsoft Teams, Webex), and other office technologies.
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Strong organizational, administrative, and multitasking skills, with the ability to manage multiple priorities, maintain accurate records, and handle confidential information with discretion.
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Excellent verbal, written, and interpersonal communication skills, with a strong customer service orientation and the ability to interact professionally with Tribal leaders, members, government officials, partners, vendors, consultants, and staff.
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Demonstrated problem-solving skills, sound judgment, and the ability to work independently and collaboratively in a fast-paced environment.

Positive, adaptable, and service-oriented, with an interest in supporting the mission of the Indian Gaming Association and a commitment to continuous learning and process improvement. This position has no supervisory responsibilities.

Responsibilities include, but are not limited to:
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Serve as the first point of contact for Tribal leaders and representatives, members, government officials, industry partners, and visitors.
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Provide front desk reception, answer and route calls, emails, and inquiries, and maintain a welcoming, professional, and culturally respectful office environment.
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Process incoming and outgoing mail, shipments, and correspondence, including routing time-sensitive communications.
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Prepare, proofread, format, copy, scan, file, and distribute documents and routine communications.
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Provide administrative support to staff, leadership, and remote employees.
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Maintain and update contact records, mailing lists, and organizational data while ensuring accuracy and confidentiality.
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Generate reports as requested and respond to information requests.
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Support office technology, telecommunications, virtual meeting platforms, and basic troubleshooting.
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Assist with office operations, including inventory, supplies, equipment maintenance, vendor coordination, and service records.

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Support conference, meeting, and event planning, attendee communications, onsite operations, and follow-up activities.

$60,00-68,000 annually