Systems Administrator

Position Overview: The Northwest Indian Fisheries Commission (NWIFC) is seeking a full-time dedicated and knowledgeable Systems Administrator to maintain NWIFC's core IT infrastructure, from Active Directory and Microsoft 365 to servers, networks, and security systems. The role combines hands-on technical work (patching servers, configuring firewalls, responding to security incidents) with front-line support, acting as the escalation point for Help Desk staff and a resource for end users. This role reports to the IT Manager and directly affects system uptime, data protection, and disaster recovery readiness

Minimum Qualifications
• Associate's degree in IT, Computer Science, or related field, or equivalent combination of education and experience.
• Three years of IT support experience, including help desk or desktop support.
• Experience administering servers (Windows and/or virtualized, e.g., VMware) and Active Directory (users, groups, GPOs, DNS).
• Experience administering Google Workspace and Microsoft 365.
• Experience configuring and troubleshooting network hardware (switches, routers, firewalls) and working knowledge of TCP/IP, DNS, DHCP, LDAP, HTTP/HTTPS, and VPNs.
• Experience supporting VoIP/IP phone systems and video conferencing platforms.
• Experience with system backups, recovery, and disaster recovery testing.
• Strong organizational and communication skills, with the ability to explain technical issues to non-technical staff.
• Possess or able to obtain a driver’s license and able to be insured by employer driver’s insurance.

Preferred Qualifications
• Bachelor's degree in IT, Computer Science, or related field.
• Certifications such as CompTIA Network+, Security+, or Microsoft/VMware equivalents.
• Experience with endpoint/network security monitoring and incident response, and with Zoom Rooms or similar systems.
• Familiarity with cloud and hybrid infrastructure, Microsoft Entra services, and website/version-control platforms (e.g., GitHub).
• Experience with relational databases/SQL, and interest in applying Generative or Conversational AI to NWIFC and Member Tribe workflows.
• Knowledge or familiarity of tribal governments and/or fisheries

Key Responsibilities

Help Desk & Front-End Support • Provide Tier 1 help desk support, resolving staff issues and escalating complex cases to the IT Manager or Applications/Database Developer. • Maintain a documented ticketing and escalation process, and train end users on hardware, software, and IT best practices. • Act as a technical resource for IT staff and end users, sharing best practices and supporting skill development.

Device, Systems & Server Administration • Procure, configure, deploy, image, patch, and secure staff computers, phones, and tablets; maintain IT asset inventory and lifecycle replacement. • Install software releases and upgrades, apply patches, and resolve hardware/software issues. • Support on-premises and virtual servers (provisioning, patching, monitoring), Google Workspace and track system performance, capacity, and availability.

Identity, Cloud & Backup Administration • Maintain Active Directory, including users, groups, GPOs, DNS, and authentication services. • Administer Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams) and related security controls. • Perform system backups, recovery operations, disaster recovery testing, and support business continuity planning. Network Infrastructure & Security • Install, configure, and maintain switches, routers, and firewalls; support IP phones and Zoom Room conferencing. • Troubleshoot network protocols and services (TCP/IP, DNS, DHCP, LDAP, HTTP/HTTPS, VPNs) and resolve LAN/WAN issues. • Monitor endpoint and network security, respond to alerts and incidents (phishing, malware, containment), and support audits and reviews.

Documentation, Vendor Support & Strategy • Maintain system documentation (server roles, configurations, dependencies) and follow change management processes. • Coordinate with vendors on hardware, software, and telecom issues; support the IT Manager in evaluating new technologies. • Recommend infrastructure improvements, identify automation opportunities, and provide professional, collaborative customer service.

$79,000 - $94,000 annually (DOQ)